Customers/
Suppliers
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Quality & Safety Policies
Customers
Suppliers
General Supplier Information and Purchase Order Terms
Upon receipt of the Purchase Order, the External Provider accepts:
- To comply with all requirements specified in the Purchase Order, including, if applicable, those relating to process design, testing, controls, verification of processes and products including critical element and key characteristics, as well as those relating to the test samples;
- Follow up and identify in all documentation the status of identification and revision of parts, drawings, specifications, and other relevant technical data;
- Suppliers’ personnel performing work affecting VMO Aerospace Inc. products shall be competent on the basis of appropriate skills, experience, and where applicable, valid certification;
- Do not subcontract the product or service object of the Purchase Order to another Supplier without prior authorization from VMO Aerospace Inc. individual responsible for issuance of the Purchase Order;
- Submit a Request for Repeal to VMO Aerospace Inc. and obtain approval before sending any known nonconforming product;
- Inform VMO Aerospace Inc. of any change of ownership of the company or of any production transfer to another site, in which case VMO Aerospace Inc. reserves the right to cancel the Order;
- Provide access, upon request, to the VMO Aerospace Inc. representative and/or its customer or the regulatory authorities to the applicable areas of all facilities or records including those throughout the supply chain, related to the Purchase Order for compliance verification;
- Respect all certifications, regulatory and legal requirements applicable to the product or service provided to VMO Aerospace Inc.;
- Hold all records related to the Purchase Order, including proof of compliance, for 10 years or inform VMO Aerospace Inc. if the disposal must be made prior to that date;
- Take steps to predict and prevent the introduction of counterfeit and/or suspected unapproved parts into the supply chain and inform VMO Aerospace Inc. of any alleged occurrence of counterfeit and/or suspected unapproved parts or products;
- Understand that these products may have critical structural or mechanical applications and that the supplier has an impact on product safety. The supplier undertakes to disclose all risks associated with the safety of the product.
- Special Processing Certification shall include a description (type, grade, finish, thickness etc.) of the process as required by the applicable drawings and/or specifications and shall state the type and results of any inspection and or tests performed including, where applicable, test specimens;
- Parts delivered or returned will be packaged using standard commercial packaging, or in boxes, crates, etc. as supplied. Specialized packaging will be agreed upon prior to supplying of goods;
- Terms of payment are net 60 from the date of invoice unless otherwise indicated;
- Our suppliers agree to maintain confidentiality by not using, or disclosing any data, specifications, drawings, or technical information, etc. supplied by VMO Aerospace Inc.;
- Acting Ethically
We promote transparent relationships with our suppliers; therefore, we ensure equality of opportunity, respect and integrity;
We establish a fair evaluation system for our suppliers, thus achieving lasting, equitable, and fair-trade relations. We promote the respect of the intellectual and industrial property of our suppliers, hoping to have the same correspondence with our confidential information; - Antibribery & Anticorruption.
We are committed to carrying out all our activities in an integral and transparent manner, therefore, we do not consent to any act of corruption or bribery in any of our activities, either inside or outside of VMO Aerospace Inc. We do not receive any type of compensation (money, gifts, travel, etc.) – only those products that are promotional that have a symbolic value, therefore we ask our suppliers to cooperate with our anti-bribery policy. - Quality Management System Requirements
Our suppliers are required to establish and ensure the following elements are implemented in their day-to-day activities:- Implement a Quality Management System according to AS9100 or at least ISO 9001 to handle outsourced work related to aerospace industries;
- Use customer-designated or approved external providers, including process sources (e.g. special processes);
- Notify the organization of nonconforming processes, products, or services and obtain approval for their disposition;
- Prevent the use of counterfeit or suspected unapproved parts;
- Notify the organization of changes to processes or services, including changes of their external providers or location of manufacture, and obtain the organization’s approval;
- Flow down to sub-tier supplier’s applicable requirements including our customer’s requirements;
- Provide test specimens for design approval, inspection, verification, investigation, or auditing;
- Retain documented information, including retention periods and disposition requirements;
- The right of access by the organization, their customer, and regulatory authorities to the applicable areas of facilities and to applicable documented information, at any level of the supply chain;
- Suppliers have to ensure that their employees are aware of:
- Their contribution to the product or service conformity;
- Their contribution to product safety
- Ensure that personnel working under their control are aware of human factors as applicable;
- The importance of ethical behaviour;
Customer Feedback
We are committed to making your experience with us the best it can be. We want to resolve any concerns or issues to continually improve our service to you. If you have a concern that is unresolved, or simply have some feedback or recommendations we would love to hear from you!
Bring your concern to our management team. We will respond to you within the next 24 hours to resolve your concern.
Call us: 905 838-3088
Email us: repairs@vmoaero.ca